Image Dry Cleaners Provides a time saving service that simplifies busy lives. The convenience of our pick up and delivery of dry cleaning, laundry, leather and alterations combined with our superior customer service creates an experience that is second to none.
Q: Do you provide Free Pick-up and Delivery Sercices in my neighborhood?
A: Image Dry Cleaners serves the entire Dallas Metro area.
Q: How often can I get service?
A: We provide route service twice a week to your home or office. Depending on your location, your service days would be Monday, Wednesday and Fridays.
Q: What if I only have cleaning once in a while?
A: Customers wishing to use the route service but do not need service more than once a month can be "On Call". Simply call 214-207-8336 or email imagedrycleanerstx.com when you would like us to pick-up. You would still be assigned a route day based on your location.
Q: What is the turn around time?
A: Turn around time is two working days on dry cleaning & laundry. Household items and drapery. Other items such as alterations, leather and suede clening, rugs and wedding gowns take one-two weeks.
Q: Where do I put my cleaning for pick-up?
A: The route drive will provide you with a welcome kit, which will include a free delivery bag, lint roller, and contact information.
Q: Do I need to be present to get a pick-up or delivery?
A: There is no need to be present for the pick-up and delivery of your orders. The route drive will work with you to determine a designated location for the pick-up and delivery of your orders.
Q: How do I pay for my ordes?
A: Each order will be delivered with a detailed invoice attached to it. We will charge your card on the day we drop off your cleaning. We will forward a statement to you detailing the charges for our records at the end of the month.
Q: What if I have special instructions for an item?
A: If you have special instructions for your order, simply fill our Garment Care form and include it with your order.
Q: What happens if I have a problem with an item?
A: If you are not completely satisfied with the cleaning or pressing of an item, please contact us immediately at 214-207-8336. We will gladly reprocess your garment at no additional charge.
Q: Are you bonded?
A: You can feel safe that we are amply insured and bonded.